Frequently asked questions
Before purchase
Do I have to choose a specific visit date?
No, the ticket's validity is not tied to a specific day. Tickets for DinoPark Prague and Ostrava are valid from the moment of purchase until the end of the season in the given calendar year. The ticket for DinoPark Liberec is valid for 1 year from the moment of purchase (because this DinoPark is the only one open all year round).
Always verify the validity of tickets for DinoPark Zoo Plzeň and DinoPark Zoo Vyškov before purchase with the respective seller, to whose page you will be redirected.
What is the difference between the Family and Family MAX tariffs?
The "Family" tariff is for families with 2 children aged 3–14.99 years (includes admission for 2 adults + 2 children). The "Family MAX" tariff is for families with 3 children aged 3–14.99 years (includes admission for 2 adults + 3 children).
From what age does a child pay?
A child pays from the age of 3. So on the day of their 3rd birthday they should already be a paying visitor ;-)
Do I need a ticket for a child under 3?
Yes, you also need a ticket for a child under 3 so they can pass through the turnstile. You can choose from 2 options – with a stroller and without a stroller. The ticket is FREE.
Which ticket should I buy for a child who has already turned 15?
From the moment of turning 15, an "Adult" tariff ticket is required for entry to the DinoPark.
Can I buy a gift ticket?
Yes, during the purchase, in the section where you fill in your contact details, simply tick that you are buying the tickets as a gift, and in the next step you will be able to choose one of three gift designs.
Tickets are not tied to a name, so there is no problem giving them to anyone.
Can I buy tickets for several people at once?
Yes, you can add any number of people to the cart and buy tickets for your whole expedition at once. However, during a single purchase you can only buy tickets for one selected DinoPark.
You do not have to redeem the tickets on the same day, but you must always observe the end of validity stated on the ticket.
Are online tickets cheaper than at the box office?
Online tickets cost the same as tickets bought at the box office. The advantage, however, is the convenient purchase from home, thanks to which you do not have to wait in line when visiting the DinoPark.
What is included in the admission price?
The ticket price includes all the main attractions of the particular DinoPark. Some additional attractions may be charged separately.
Why does the ticket sale for DinoPark Zoo Plzeň and DinoPark Zoo Vyškov look different?
As the name of the DinoPark suggests, you can visit the park together with the zoo. Ticket sales for these DinoParks are handled by the respective zoo, which is why online ticket sales are only possible through their e-shop.
During purchase
Do I have to fill in an email address?
Yes. After payment, the electronic tickets and order confirmation will be sent to the email address provided. Please check carefully that you have entered your email correctly so that we can deliver the tickets to you without any problems.
Can I use a benefit card or meal vouchers?
Online tickets cannot be paid for with benefit cards or meal voucher cards.
After purchase
How do I receive the ticket after payment?
After payment, you will receive the tickets at the email address you provided during the purchase.
How long should I wait for the tickets to be delivered after paying for the order?
Tickets usually arrive within a few minutes. It should not take longer than 30 minutes.
What to do if I have not received the confirmation email with the ticket?
First check the Spam and Bulk mail folders. If you do not find the email even after a few minutes, contact customer support at tickets@dinopark.eu and do not forget to include your order details.
Can I change the details after submitting the order?
After completing the order, a change may no longer be possible. In case of an error, we recommend contacting customer support at tickets@dinopark.eu as soon as possible.
Can I return the ticket or extend its validity?
The ticket is valid until the end of the given season (DinoPark Prague, DinoPark Ostrava) or 1 year from purchase (DinoPark Liberec) and can be used at any time within the opening hours, which you can find at www.dinopark.cz. Changing or extending the validity is not possible.
The ticket cannot be returned or refunded, as it is a service provided on a specified date or period. You can find more information in the Terms and Conditions.
Can the ticket be forwarded to another person?
Yes, after purchase the tickets can be sent to another person (for example, as a gift).
Do I have to print the ticket?
No. In most cases it is enough to show the QR code or the ticket on your mobile phone at the turnstile.
Can I buy a ticket at the last minute?
Yes. After a successful online payment, the tickets are usually delivered electronically within a few minutes.
I have lost the email with the tickets. What should I do?
Contact customer support at tickets@dinopark.eu, ideally from the email address used during the purchase.